Abbey managers apologise over overdraft bungle by Finance News Bulletin

Published: 30/11/07

Red-faced managers at Abbey have been compulsory to apologise after a computer malfunction caused thousands of customer overdrafts to be cancelled, leaving them with hefty feesThe bank mechanically charged unauthorised overdraft fees and additional fees for cheques and straight debit payments that suddenly could not be madeTo compound the error, the bank then posted up to five letters to each customer sternly warning them of the £35 accuse they would incur for leaving overdrawn and that they had to stay within their limits to get the best rate of credit"Customers have now had their overdrafts reinstated and we will automatically repayment those who were hit with charges

""We will repayment charges, but we also advise customers to keep an eye on their accounts and contact us immediately if there are any fees that should not be there"The bank refused to say how many customers had been exaggerated Some customers were charged more than £250 due to the bungleMoneyExpert incomplete is authorised and regulated by the Financial Services Authority (FSA register No

301654) The Financial armed forces Authority does not regulate some forms of mortgage contract, credit cards, individual loans, current accounts and

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